.Workss
The Ultimate work & Service Super-App for India
The Ultimate work & Service Super-App for India
.Workss is a user-friendly app that effortlessly connects people with professionals for every type of work, from repairs to creative services or from plumbing to photography, across India, with support for diverse regional languages and seamless work management.
Role
Role
: UI/UX Designer
: UI/UX Designer
Duration
Duration
: 1 Month
: 1 Month
Toolkit
Toolkit
: Figma, Adobe CC, FigJam, Pencil and paper
: Figma, Adobe CC, FigJam, Pencil and paper
Background
Background
Workss aims to be the go-to platform for connecting people with professionals across a wide range of services in India. The app supports multiple Indian regional languages and caters to a diverse user base, including those with varying levels of digital literacy and accessibility needs.
Workss aims to be the go-to platform for connecting people with professionals across a wide range of services in India. The app supports multiple Indian regional languages and caters to a diverse user base, including those with varying levels of digital literacy and accessibility needs.
The Challenge
The Challenge
Design a user interface and experience for Workss that ensures seamless navigation, accessibility, and usability for all users, including those with low digital literacy, while maintaining a clean and engaging design.
Design a user interface and experience for Workss that ensures seamless navigation, accessibility, and usability for all users, including those with low digital literacy, while maintaining a clean and engaging design.
Want to see prototyping
What I got from
What I got from
Users Need Findings
Users Need Findings
We interviewed four people: 2 professionals and 2 users looking for professionals. All interviews were conducted face-to-face.
We interviewed four people: 2 professionals and 2 users looking for professionals. All interviews were conducted face-to-face.
Affinity Mapping
Affinity Mapping
Finding and Hiring Professionals
Finding and Hiring Professionals
Simplifies the process of finding and hiring professionals.
Simplifies the process of finding and hiring professionals.
Provides clear navigation and visual aids.
Provides clear navigation and visual aids.
Allows search by profession type, city, and gender.
Allows search by profession type, city, and gender.
Provides detailed work/professional cards with essential information.
Provides detailed work/professional cards with essential information.
Profile and Work Management
Profile and Work Management
Comprehensive profile creation for both users and professionals.
Comprehensive profile creation for both users and professionals.
Easy profile editing and management of posted works.
Easy profile editing and management of posted works.
Professionals can showcase their services effectively.
Professionals can showcase their services effectively.
Users can post work works with detailed descriptions.
Users can post work works with detailed descriptions.
Language and Accessibility
Language and Accessibility
Supports multiple Indian regional languages for ease of use.
Supports multiple Indian regional languages for ease of use.
Accurate translations and intuitive icons to transcend language barriers.
Accurate translations and intuitive icons to transcend language barriers.
Includes screen readers, high-contrast modes, and larger text options.
Includes screen readers, high-contrast modes, and larger text options.
Ensures touch targets are appropriately sized for ease of use.
Ensures touch targets are appropriately sized for ease of use.
Client and Professional Interaction
Client and Professional Interaction
Chat functionality for direct communication between users.
Chat functionality for direct communication between users.
Group creation for better organization and communication.
Group creation for better organization and communication.
Allows users to provide feedback after contact.
Allows users to provide feedback after contact.
Encourages continuous improvement based on user input.
Encourages continuous improvement based on user input.
Building Trust and Reliability
Building Trust and Reliability
Important for users to see reliable reviews before hiring.
Important for users to see reliable reviews before hiring.
Crucial for professionals to receive and manage client feedback.
Crucial for professionals to receive and manage client feedback.
Includes relevant information like skills, experience, and languages known.
Includes relevant information like skills, experience, and languages known.
Verified tags and ratings to build trust with potential clients.
Verified tags and ratings to build trust with potential clients.
Finding & Posting Works
Finding & Posting Works
Ability to filter by profession type, city, and gender to refine search results.
Ability to filter by profession type, city, and gender to refine search results.
Include work title, location, posted date, workplace, and required skills.
Include work title, location, posted date, workplace, and required skills.
Options to show interest, call, and share work postings.
Options to show interest, call, and share work postings.
Detailed Form - Fields for title, description, professional type, experience level, etc.
Detailed Form - Fields for title, description, professional type, experience level, etc.
Calling Privacy for Finders - Option to specify if they are open to receiving calls.
Calling Privacy for Finders - Option to specify if they are open to receiving calls.
Ability to track the status of posted works and manage updates.
Ability to track the status of posted works and manage updates.
User Personas
User Personas
Name
Age
Profession
Location
Name
Age
Profession
Location
:
:
:
:
:
:
:
:
Ajay Singh
35
Electrician
Mysore
Ajay Singh
35
Electrician
Mysore
Bio
Ajay is a skilled electrician with over 10 years of experience in residential and commercial electrical services. He prides himself on delivering high-quality work and has built a solid reputation in his local community. Rajesh relies heavily on online platforms to find new clients and manage his business.
Bio
Ajay is a skilled electrician with over 10 years of experience in residential and commercial electrical services. He prides himself on delivering high-quality work and has built a solid reputation in his local community. Rajesh relies heavily on online platforms to find new clients and manage his business.
Goals
To find reliable platforms that offer clear and frequent work postings.
To improve communication with clients for better service delivery.
To manage his availability and pricing efficiently.
To overcome language barriers and expand his client base.
Goals
To find reliable platforms that offer clear and frequent work postings.
To improve communication with clients for better service delivery.
To manage his availability and pricing efficiently.
To overcome language barriers and expand his client base.
Frustrations:
Difficulty in locating trustworthy platforms for work opportunities.
Inefficient communication tools leading to misunderstandings with clients.
Lack of integrated tools for managing availability and pricing.
Challenges in dealing with clients due to regional language differences.
Frustrations:
Difficulty in locating trustworthy platforms for work opportunities.
Inefficient communication tools leading to misunderstandings with clients.
Lack of integrated tools for managing availability and pricing.
Challenges in dealing with clients due to regional language differences.
Name
Age
Profession
Location
Name
Age
Profession
Location
:
:
:
:
:
:
:
:
Priya Sharma
28
School Teacher
Mysore
Priya Sharma
28
School Teacher
Mysore
Bio
Priya is a school teacher residing in Bangalore. She often needs to hire professionals for home repairs, maintenance, and other services. Priya values clear, detailed profiles of professionals and prefers apps that offer support in her regional language to simplify the process.
Bio
Priya is a school teacher residing in Bangalore. She often needs to hire professionals for home repairs, maintenance, and other services. Priya values clear, detailed profiles of professionals and prefers apps that offer support in her regional language to simplify the process.
Goals
To find reliable professionals for various home services.
To easily understand and compare professional profiles, including reviews and ratings.
To use an app that supports her regional language for better clarity.
Goals
To find reliable professionals for various home services.
To easily understand and compare professional profiles, including reviews and ratings.
To use an app that supports her regional language for better clarity.
Frustrations:
Difficulty in finding detailed professional profiles and clear job descriptions.
Language barriers that complicate understanding of service offerings and communication.
Limited features for comparing costs and scheduling services.
Frustrations:
Difficulty in finding detailed professional profiles and clear job descriptions.
Language barriers that complicate understanding of service offerings and communication.
Limited features for comparing costs and scheduling services.
Design is unavailable due to confidentiality restrictions.
More Case Studies
More Case Studies
